Adanah Studio – Return, Warranty & Cancellation Policy

Thank you for shopping with Adanah Studio. We truly value your trust and are committed to delivering a seamless and satisfying shopping experience.

We kindly request you to review our policy carefully before placing your order.

Return Eligibility

At Adanah Studio, returns are accepted strictly under the following circumstances:

• Product received in a damaged or broken condition
• Missing item(s) in the package
• Incorrect product delivered

Please note:

• Refunds are not offered under any return scenario.
• Eligible claims will receive a replacement item only.

Mandatory Unboxing Video Requirement

To ensure transparency and fair resolution, an unboxing video is compulsory for all return claims.

Your video must clearly show:

• The sealed parcel as received
• The complete and uninterrupted unboxing process
• A clear view of the product highlighting the issue

Claims submitted without a proper unboxing video will not be processed.

How to Raise a Return Request

To initiate a claim, please share the following details:

Your video must clearly show:

1. Order ID
2. Registered contact number
3. Minimum two clear photographs of the product
4. Complete unboxing video

All details must be emailed to our official support email ID.

Warranty Policy (Size, Fit & Quality Concerns)

If you experience size, fit, or quality-related concerns within 48 hours of delivery:

Your video must clearly show:

• The product must be shipped back to our warehouse for inspection.
• Our Quality Assessment (QA) team will evaluate the item.
• Based on the assessment, the product will either be repaired or replaced.
• The updated or replacement piece will be dispatched to you.

Please note:

• Refunds are not applicable under warranty claims.
• Only repair or replacement services are provided.

Processing Timeline

Kindly allow 24–48 working hours for review and processing after we receive all required details for your request.

Important Guidelines

• The product must be shipped back to our warehouse for inspection.
• Items must be returned in their original packaging.
• Claims raised long after delivery may not be entertained.
• Products damaged due to misuse, mishandling, or improper care are not eligible for return or warranty.
• Replacement or exchanged products are strictly non-refundable.
• Orders that are refused at the time of delivery are not eligible for refund of any advance payment made.

Return Conditions Summary

• Return requests must be raised within 48 hours of delivery.
• Claims are valid only when the defect, damage, or missing item is clearly visible in the unboxing video.
• No returns are accepted for reasons other than damaged, incorrect, or missing items.
• Approved cases will receive a replacement product only.

Cancellation Policy

• Orders cannot be cancelled once they have been dispatched.
• If cancellation is requested after shipment, the product value will be issued as store credit after deducting applicable shipping charges.
• Shipping charges and COD fees are non-refundable.
• Products purchased during special promotional events or festive sales are not eligible for cancellation or refund.
• Individual gift boxes are not provided unless specifically mentioned.

If you require further assistance, our support team is always happy to help.

Adanah Studio

Crafted with elegance. Delivered with care.